Refund policy
Thank you for shopping at Lunar Eclipse Beauty.
We want you to love your purchase. If something isn’t right, we’re here to help.
This policy explains when returns are accepted, how refunds work, and which items are non-returnable due to hygiene regulations.
1. Right to Return (EU Law)
Customers within the European Union have the right to return eligible items within 14 days of receiving the order — no explanation required.
To start a return, please contact us at:
luna.eclipa.beauty1@gmail.com
2. Conditions for Returns
To be eligible for a return, items must be:
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unused,
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unopened (sealed packaging intact),
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in original condition,
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in original packaging.
We cannot accept returns of opened or used cosmetic items due to hygiene and safety reasons.
3. Non-Returnable Items
For health and hygiene protection, the following items cannot be returned:
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opened beauty or personal care products,
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products with broken seals,
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used products,
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discounted or final-sale items (if marked as such).
If a product is defective or arrives damaged, this restriction does not apply — see section 6.
4. Return Process
To start a return:
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Contact us at
luna.eclipa.beauty1@gmail.com
with your order number and reason for the return.
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We will confirm whether the item is eligible.
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Ship the product back to us using the method you prefer.
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Once received and inspected, we will notify you about the approval or rejection of your refund.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless:
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the item arrived damaged,
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the wrong item was delivered,
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there was a mistake on our side.
We recommend returning items with a trackable service.
6. Damaged or Incorrect Items
If you received:
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a damaged product,
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a leaking or defective item,
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the wrong item,
please contact us within 48 hours with photos.
We will replace the item or issue a full refund — whichever you prefer.
7. Refunds
If your return is approved:
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the refund will be processed to your original payment method,
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within 5–10 business days, depending on your bank or card provider.
Shipping costs from the original order are not refundable.
8. Orders Not Eligible for Refund
A refund cannot be issued if:
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the item shows signs of use,
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the protective seal was removed,
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the product is damaged due to improper handling after delivery,
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the return is sent after the 14-day window,
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the item is a non-returnable product (see section 3).
9. Exchanges
We do not offer direct product exchanges.
If you need a different item, please return your order (if eligible) and place a new one.
10. Contact
For return requests or questions, contact us at: